I've received a message from Pioneer

If you have received a letter, email or SMS from us, it is likely that your outstanding account from a bank or financial institution has been assigned to Pioneer Credit.

The introductory letter

Australian Credit Licence Number: 367253 Dear Customer, Welcome to Pioneer Credit (Notice of Assignment) I hope that this letter finds you well. I am writing to advise you that your overdue account with Originator was assigned to Pioneer Credit Solutions Pty Ltd on Febuary 15, 2019. This assignment was for all its beneficial rights, title and interest for the sum of Now that your account is held with Pioneer Credit, you have a new account number which is 19010000 .    I also need to let you know that if interest or other continuing charges are applicable under your contract, such charges are continuing to accrue. 27 Febuary 2019 Telephone: 1300 720 823 Mr Pioneer Customer 1 Paper Street Sydney NSW 2000 Pioneer Credit $1,995.21 Your Pioneer account number This is who we purchased your account from Your name Our phone number Assigned balance Your address

What happens next?

Pioneer Credit purchases oustanding accounts from banks and financial institutions, then over time work with our customers to help them repay the debt. Our role isn't to judge, blame or penalise. It's to listen and understand.

If interest or other continuing charges are applicable under your contract, such charges are likely continuing to accrue, which means the earlier we can work with you to tailor a solution, the faster we can help you reduce your debt. So let’s work together to help you pay your account.

Remember, we're here to help you and understand that you may require some time to repay your account. Below are some options of how you can learn more about making a payment and getting in touch with us.

Benefits of being a Pioneer Credit customer

Flexible payment options designed to reduce your debt
View our payment options
Extended opening hours to chat when it suits you
View our opening hours